Working together for a healthier planet.
Intrepid is committed to the United Nations Global Compact principle-based framework, best practices, and resources that have revolutionized how companies do business responsibly and keep commitments to society at large. By catalyzing action, partnerships, and collaboration, Intrepid believes that transforming the world is possible – and achievable – for organizations large and small, anywhere around the globe.
As a signatory of the world’s largest corporate sustainability initiative Intrepid aligns its strategies and operations with universal principles of human rights, labour, environment and anti-corruption, and we are committed to taking action to advance social goals.
The United Nations Global Compact works with businesses to transform our world and aims to create a sustainable and inclusive global economy that delivers lasting benefits to all people, communities and markets.
Ways in which we are mindful.
Development of sustainable services
We believe in being a mindful organization that develops sustainable services by forecasting industry change drivers and ensuring our brand values are meaningful, and our core processes support quality, long-term employment.
Commitment to community
We are committed to our community, and thus, we are mindful of local and global dependencies. We believe in volunteering in our community, altruism, and donating time, energy, and resources.
Balancing economy & ecosystems
We are devoted to balancing the economy,ecosystems and our services with their long-term impacts. We work from home where possible through a carbon footprint reduction program. We have pledged to reduce water and energy consumption and have eliminated plastic and paper through our IntrepidLive encrypted digital evidence delivery service option.
Respect for employees & well being at work
Intrepid cherishes the diversity of people and culture. We offer benefits and vocational skill improvement programs, as well as a work space for our employees that reflects our brand values of kindness and compassion.
We understand that we are the stewards of the environment for future generations. We are conscious of the long term affects our actions have on environmental sustainability. Intrepid has implemented a policy to promote and maintain environmentally responsible practices for the benefit of our employees, customers and the global community. We will conduct and grow our business using practices that respect the environment and minimize our impact on it, in order to protect and conserve natural resources both locally and globally.
We pledge to be an engaged, informed and involved partner with our local and global community. Since its inception Intrepid has dedicated itself to earning the trust and respect of all our stakeholders. We pride ourselves on being good corporate citizens by giving back to the communities in which we serve, our industry, protecting the environment and providing a safe, productive and engaging environment for our employees. We give back to the community by supporting many of the causes that our industry is championing. These include:
- Women in Insurance Cancer Crusade (WICC)
- Charities supported by the Toronto Insurance Women’s Association (TIWA)
- Brain injury fundraising events
- Charities supported by the League of Extraordinary Men
- Relay for Life
- Mental health awareness fundraising events
- Canadian Memorial Chiropractic College Fundraising (CMCC)
- Cops for Cancer – Tour de Coast
- YMCA of Greater Toronto
- The National Day of Remembrance and Action on Violence Against Women
The 16 Days of Activism Against Gender Violence Get Involved
Employees are the heart of our business. Intrepid is committed to creating an engaging culture by treating employees with respect and providing them with opportunities for growth. As a responsible employer, we have implemented policies to minimize workplace hazards and ensure that our employees remain healthy and safe. We promote inclusion in the workplace and celebrate the benefits that a diverse workplace environment creates. Our goal is to ensure every member of our team feels included and engaged. Intrepid is committed to employment equity and diversity in all of our practices. We will ensure that hiring practices are based on selecting the most suitably qualified candidate for any position, while ensuring that the process and the qualifications required for each position are fair and equitable. We will also ensure that we deliver our services and programs in a manner that includes the principles of equity and diversity and which removes barriers for all individuals.
Employee Code of Conduct
Our Employee Code of Conduct company policy exists as a reminder of the importance of maintaining a safe, enjoyable and compassionate workplace. It refers to company expectations regarding employees’ behavior towards each other, clients, industry partners, vendors and the general public. Although we promote freedom of expression and open communication practices, all employees are still obliged to follow our code of conduct so that we all agree on the factors that cause a well-organized, respectful and collaborative environment, and that continually reinforce our professional values.
This policy applies to all employees and agents (Contractors and vendors) of the company regardless of employment agreement, role or title.
Company employees are bound by the terms of their contract to adhere to specific guidelines that apply to every work-related space during their work. All employees are obliged to know and follow the Employee Code of Conduct.
Vision, Mission and Values
All workers are required to know and abide by the company’s vision, mission and value statements which are as follows:
To be a socially responsible company, community partner and national industry leader that puts quality, kindness, social diversity and pay equity first, while recognizing the importance of being a sustainable source of employment where potential is nurtured, relationships are honored and continuous improvement is embraced.
To be client driven, altruistic and valuable in our service to others. To sincerely care about and thoroughly understand what our clients need and consistently deliver a product that has impact. To be rooted in sound metrics and measure performance based on client led evidence. To be open and aware, scanning the horizon and assessing future trends and advancements to find ways to keep our service offerings authentic, relevant and meaningful.
To embrace a culture of ethics, teamwork, collaboration and compassion, where operational success and heart mind well-being receive equal emphasis. Cultivating an atmosphere of mindfulness, where the qualities of thoughtfulness, engagement and kindness are celebrated. A space that inspires the warm-heartedness, honesty, truthfulness and transparency that leads to trust.
Compliance with Laws and Regulations
All employees are obliged to refrain from unlawful or offensive behavior. All employees must respect and abide by relevant federal, provincial and municipal laws and regulatory bodies (Security Programs and PIPEDA/PIPA privacy of information) during the execution of their duties. Legal guidelines also refer to all environmental, safety and fair dealing requirements, as well as, the company policy for corporate social responsibilities.
Respect in the Workplace
All employees are bound by the equal opportunity policy of the company. They are obliged to behave in a respectful manner towards their colleagues and strictly refrain from any kind of discriminatory behavior, sexual or personal harassment or victimization. This applies to all aspects of the workplace from the recruitment and evaluation processes to interpersonal relations between employees. The company has no tolerance for inappropriate or unethical behavior.
Protection of Company Property and Information
All employees will treat the property of the company and our clients, whether material or intangible, with respect and care. Company equipment must not be misused or used frivolously. All kinds of incorporeal property, including law-binding creations such as trademarks and copyright, as well as other elements for which it retains ownership or has in its possession (client information, reports, visual evidence etc.) are to be kept confidential, protected and respected as outlined in employment contracts, and used only within the rights accompanying the duties of each position.
All employees must abide to certain rules that exemplify integrity and high quality professionalism while executing their duties in the workplace. The following include the company’s expectations from its employees:
Honesty and Integrity
All employees are expected the contribute to the company culture which emphasizes being kind to others, being honest and accountable, and maintaining the integrity of professional standards in all matters, in particular and without fear of reprisal, when in the face of adversity and or reporting a case where a code of conduct violation is perceived to have occurred.
Use of Alcohol, Drugs and Narcotics
All employees must not be in the possession and or use of controlled drugs and controlled substances or any amount of alcohol, drug or narcotic that could adversely impair their ability to perform their job.
Employees are actively discouraged from accepting gifts from clients, industry partners or vendors and are strictly prohibited to accept briberies for the benefit of themselves, any external or internal party. It is paramount that no employee ever be in a position where providing favor for a desired outcome could be perceived.
Job duties and authority
All employees must pay attention to their job duties and fulfil them with integrity and respect towards the customers, stakeholders and community. Supervisors and managers are prohibited from abusing their authority, but are expected to delegate duties to their teams with respect to their competences and workload. Mentoring and motivating are actively encouraged. All employees are expected to follow supervisor’s instructions and execute all of their duties as assigned with skill and in a timely manner.
Absenteeism and Tardiness
Employees should adhere to established schedules. This does not refer to occasional discrepancies that an employee might face that prevent them from following standard working hours or days. It refers to a uniform stance towards the expected time service needs, as well as the amount of time someone spends on the execution of their duties.
Conflict of Interest
All employees are expected to avoid any personal, financial or other interests that would put themselves or the company in a conflict of interest scenario. Any situation voluntary or involuntary that might be perceived as conflict of interest must be reported to the appropriate manager.
All employees are expected to maintain a climate of quality and kindness, and endeavor not to disrupt the workplace or the execution of coworker duties or present obstacles to the work of their colleagues. It is important to respect others’ work and efforts. All employees are encouraged to work collaboratively and demonstrate an attitude of teamwork.
All employees must communicate with an open and frank dialogue, and be open for communication with their colleagues and managers. It is important that any employee in the workplace can feel comfortable sharing their thoughts and viewpoints so that their work, as well as, work conditions can be as productive and problem-free as possible.
Complaint Resolution and Non-Conformance
All employees will pay careful attention to avoid causing any situations that could cause a complaint to arise from a coworker, client or member of the public. Should such a situation or deviance from service protocols arise, all employees are to immediately inform their manager of the situation and conform to the company’s complaint resolution policy and fully participate in the complaint resolution process.
All employees are obliged to be aware of and follow all the established policies, processes and best practices that have been created by the company. Failure to comply with any part of the Code of Conduct’s guidelines will result in an appropriate review of circumstances, developing a learning opportunity and possibly disciplinary action. Possible consequences will include further coaching, being placed on a Performance Improvement Plan (PIP), receiving a written warning, and suspension or termination for more serious offences. Legal action may have to be pursued in cases of corruption, theft, fraud or other unlawful behavior.